How it works
A short survey on WhatsApp, a bundle of MTN data as a thank-you. No app to install, no account to create, nothing to pay.
For people answering a survey
A brand invites you
You see a code on a poster, a pack or a post, or a link that opens WhatsApp. You send the code to our number. Nothing happens until you do.
You read what it is and say yes
The first message says who is asking, what the survey is about, how much data you receive, and how your answers are used. You tap Yes to continue or No thanks to leave.
We check it is your MTN number
A six-digit code arrives by text; you type it into WhatsApp. This is how we know the data will reach you and nobody else.
You answer a few questions
Most surveys take two to five minutes: buttons, lists, a rating, sometimes a line in your own words. A progress line shows where you are. Stop and come back any time within a day.
The data arrives
Your last answer triggers the credit. The bundle is normally on your number within 3 seconds, and you receive the MTN reference in WhatsApp.
Reply HELP at any time for your rewards, your surveys or to report a problem (a person answers within 60 minutes). Reply RECEIPT for your credits with their MTN references, MY DATA to see what we hold about your number, DELETE to have it erased, and STOP to hear from us no more. The details are in the privacy notice and the participant terms.
For brands
You write the survey in the brand console: up to a few minutes of questions, in English and Twi if you wish, with screening questions, quotas and a reward size you choose from MTN's bundle sizes. You test it on your own phone, set a spending cap, pre-fund your wallet and submit. SurvRewards reviews it before launch. Results arrive live, as aggregates and cross-tabs, with free text grouped into themes; the raw answers can be exported under pseudonyms or pulled into your own tools over the API. You pay per completed, verified response, at the price list agreed with you; nothing is charged for a survey nobody finishes.
You never receive a participant's phone number or name. That is by design, and it is what makes the consent message true.
For MTN
Every reward is a bundle credited over MTN's own API from a prepaid master number, so the line of credit is MTN's and the exposure is visible at all times. MTN's view shows the pilot's decision-gate figures, every credit against MTN's own daily report line by line, complaints and their response times, the audit trail with its tamper-evident chain, and monthly statements. A campaign can be suspended from that view at once.